Returns & Exchanges

At isurve.ge, we want you to be completely satisfied with your purchase, which is why we offer a flexible 14-day return and exchange policy for all eligible products. If your item is defective or does not meet your expectations, our dedicated support team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate a Request

  Contact our customer service team via the isurve.ge website or hotline within 14 days of receiving your order to notify us of your intent to return or exchange.

• 2.
  Prepare the Package

  Ensure the item is in its original, unused condition with all tags, accessories, and original packaging intact to qualify for a full refund.

• 3.
  Courier Collection

  We will arrange for a courier to collect the item directly from your address, or you may drop it off at one of our designated service centers.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned item, we will process your refund to the original payment method or issue a replacement within 3-5 business days.