Frequently Asked Questions
Everything you need to know about shopping at isurve.ge
How can I place an order on isurve.ge?
You can place an order directly through our website by adding items to your cart and proceeding to checkout, or by contacting our customer service team via phone or social media.
What payment methods do you accept?
We support multiple payment options including online payment with any bank card, bank transfers, and cash on delivery. We also offer flexible installment plans through leading banks.
What is your delivery timeframe?
Delivery usually takes 1-2 working days in Tbilisi and 2-3 working days across other regions of Georgia. You will receive a notification once your order is dispatched.
Do products come with a warranty?
Yes, most of our electronic and household products come with an official manufacturer's warranty. The specific duration and terms are listed on each product page.
Can I return a product if I am not satisfied?
Customers can return or exchange products within 14 days of purchase, provided the item is in its original condition, unused, and in its original packaging.
Is it possible to purchase items via installment?
Absolutely. We offer online installment options from several major banks. You can select the 'Installment' option during checkout to see the monthly payment breakdown.